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Shipping policy

Online Shipping Policy

Bear Creek Gifts and Candy Kitchen

Shipping Area

We currently ship to the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free Ground Delivery - Selected Candy Boxes Only

Free standard ground delivery applies only to the 10-piece and 18-piece Southern Pecan Praline boxes and the 10-piece and 18-piece Milk Chocolate Bear Paw boxes shown on our box-offer page, shipped within the contiguous United States. No code is needed.

The 24-piece praline box, dark, white and mixed-chocolate Bear Paws, fudge assortments, gift baskets and all other items do not qualify. There is no order-total threshold for free delivery. Other items in the same cart may add shipping charges. Paid expedited shipping, when available, is not included. Applicable taxes are calculated at checkout.

Standard Ground Shipping for Other Candy and Gifts

Products outside the selected box offer carry shipping charges. The following ground rates apply to items in our general shipping group, based on the qualifying merchandise total. Some product lines have separate shipping rates, and charges can combine when your cart includes products from different shipping groups. Your final shipping options and charges are shown at checkout before payment. All prices are in U.S. dollars. Tracking is provided.

Merchandise total Ground shipping
Below $30.00 $10.95
$30.00-$39.99 $14.95
$40.00-$59.99 $16.95
$60.00-$79.99 $18.95
$80.00-$99.99 $20.95
$100.00-$199.99 $22.95
$200.00 or more $26.95

For expedited shipping or a time-sensitive gift, contact us before ordering. Available options and charges are shown at checkout; expedited transit does not shorten our order preparation time.

Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During peak seasons (Valentine's Day, Easter, Christmas, festivals), processing times may extend slightly.
  • Orders placed after business hours or on weekends will begin processing the next business day.

Shipping Methods & Delivery Times

  • We offer Standard Shipping and Expedited Shipping options at checkout.
  • Delivery times are estimates only and are provided by the carrier (USPS, UPS, or FedEx).
  • Expedited shipping shortens transit time after your order ships but does not guarantee same-day or next-day processing.

Weather & Temperature Disclaimer

Our products are handmade confections and may be sensitive to heat and extreme weather conditions.

  • During warm months or heat advisories (generally 85°F and above), shipping chocolate items may carry a risk of melting.
  • We may temporarily delay shipping or recommend alternate delivery options to protect product quality.
  • By placing an order, customers acknowledge and accept the risks associated with temperature-sensitive items.

Shipping Delays

We are not responsible for carrier delays caused by:

  • Weather events
  • Mechanical or logistical carrier issues
  • Incorrect or incomplete shipping addresses
  • Holidays or peak shipping periods

Once an order leaves our facility, delivery is controlled by the carrier.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.
  • Orders returned due to incorrect addresses may incur additional reshipping fees.
  • We are not responsible for lost packages due to address errors submitted at checkout.

Damaged Packages

  • Please inspect your package upon arrival.
  • If damage is visible, document it immediately with photos and contact us within 48 hours of delivery.
  • Claims submitted outside this window may not be eligible for review.

Perishable & Food Items

Due to the nature of our products:

  • All food sales are final
  • We do not accept returns or exchanges on edible items unless an error occurred on our end.

Order Issues or Errors

If we made a mistake with your order:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos. We will review the issue and work with you on a fair resolution.

No Guaranteed Delivery Dates

While we do our best to meet requested timelines:

  • We do not guarantee delivery by specific dates, including holidays or events.
  • We recommend ordering early, especially for gifts or special occasions.

Contact Us

If you have questions about shipping or your order, please reach us directly:

We're happy to help Monday–Friday during business hours.